Effective October 13, 2026 · Last updated October 29, 2026
CellThrive is operated by Framework Wellness LLC ("CellThrive," "we," "us," or "our"). This Shipping & Returns Policy explains how purchases made through cellthrive.health are delivered and our terms for returns. Nothing in this policy limits any right you have that cannot be waived under applicable law.
CellThrive memberships are delivered online. Access to your CellThrive account begins when you enroll, and reports and other digital services are delivered through your CellThrive portal. Nothing is shipped for a membership, so there are no shipping costs. Memberships are not returnable; see our Refund & Cancellation Policy for cancellation and refund terms.
Test kits and other physical products are shipped directly to you by our independent lab and fulfillment partners, who provide shipping and tracking details. Contact us promptly if a shipment is delayed, damaged, or incorrect, and we will work with the provider to resolve it.
Certain products purchased through CellThrive are fulfilled by third-party providers and cannot be returned, exchanged, or refunded once fulfilled, for safety and regulatory reasons. If a product arrives damaged or incorrect, or you believe there has been an error, contact us promptly and we will help resolve it.
For questions about a shipment or a return, email support@cellthrive.health with your name and order details. Please contact us before initiating a card dispute or chargeback — most issues can be resolved quickly and directly.
We may update this policy from time to time and will revise the date above when we do. If a change materially affects your shipping or return rights, we will email you at the address on your account no fewer than 7 and no more than 30 days before it takes effect, and it will not apply to orders placed before it takes effect.
Framework Wellness LLC (CellThrive), 5830 34th St. N, Birmingham, AL 35207. Email: support@cellthrive.health.
